Shanghai headquarters
R&D, manufacturing, technical support and headquarters business contact. Maintain the address and contact details in the site settings.
Service network
Shanghai headquarters and regional service network
Selection, sampling, installation, training, maintenance and spare parts across regions.
Zhejiang / Hangzhou
Customer communication, on-site support and after-sales coordination in Zhejiang and surrounding areas.
Hong Kong office
Business communication, distributor cooperation and project support for Hong Kong, Macao, Taiwan and overseas customers.
Other regional coordination
Remote support or local engineer visits coordinated according to the project and equipment.
Service network mapOfficial service locations and map data will be added later
Service process
From issue to resolution
1
Submit equipment, production-line and fault information by phone or online
2
A technical engineer reviews remotely and recommends a solution
3
Confirm spare parts, consumables or on-site service
4
Track the result and record maintenance information
Shanghai-based support
Need service support?
Send us the substrate, coding content and line speed for equipment selection and sample testing.
Contact us by phone, WeChat or email
Phone: 021-64607391
Email: shanghaifangyun@163.com